Business-to-business
Commercial debt recovery for Australian businesses
When another business stops paying, every week of silence makes the money harder to recover. Our commercial recovery service turns an overdue ledger into a managed process: we verify the debt, make firm and professional contact with the right decision-maker, negotiate payment or a plan, and escalate to legal action only when it is worth it.
Who this is for
- Trades, contractors and suppliers chasing unpaid invoices
- Professional services firms with aged receivables
- Wholesalers and distributors with overdue trade accounts
- Property managers and strata bodies with arrears from commercial tenants
How it works
- 01
Lodge the debt
Send us the invoices, statements and any correspondence. We check the amounts, terms and the correct legal entity before anything goes out.
- 02
Demand and contact
A formal letter of demand followed by phone and email contact with the people who can authorise payment. Every contact is logged on the account.
- 03
Negotiate and secure
Full payment is the goal; where that is not possible we secure a documented payment arrangement with dates, and monitor it.
- 04
Escalate with evidence
If the debtor will not engage, you receive a clear recommendation on legal recovery with the evidence already organised.
What you get
Relationship-aware
Firm on the money, professional in tone. Many commercial debtors are customers you may trade with again.
Transparent reporting
You can see every action, note and promise on the account, not just a monthly statement.
Guideline-based contact
Contact practices based on the ACCC/ASIC Debt collection guideline for collectors and creditors.
Commercial debt recovery: common questions
How old can a commercial debt be?
Older debts are harder, not impossible. Most Australian states apply a six-year limitation period to simple contract debts (three years in the Northern Territory), so it is worth acting well before that. We will tell you honestly if a debt looks uneconomic to pursue.
What do you need from us to start?
Copies of the invoices, your terms of trade or contract, a statement of account, and any emails or messages about the debt. If you are missing something we can usually still begin.
Will you contact the debtor's customers or staff?
No. We deal with the debtor entity and its authorised representatives only, and we never disclose the debt to third parties.