Practical recovery, explained from the start

Infexcel Recoveries exists because most businesses are bad at chasing money and good at everything else. Owners and finance teams put off the awkward call, let 30 days become 120, and then either write the debt off or hand it to someone who treats the debtor badly in their name.

We take a different view. A debt is a problem with a process, and the process should be visible. We review each matter properly, explain the options in plain language, and act professionally: firm on the money, respectful with people, and careful to work within the rules that govern collection in Australia.

What we stand for

• Clarity first. You will always know what we are doing, why, and what it costs, before it happens.
• Fairness to debtors. Our contact practices are based on the ACCC and ASIC Debt collection guideline. Hardship and disputes are handled with care, not ignored.
• Evidence over pressure. Verified amounts, correct entities and organised documents recover more than aggressive scripts.
• Honesty about outcomes. Some debts are not worth pursuing. We will tell you, and we will not charge you to find out.

Where we are

Our office is at 420 Little Collins St, Melbourne VIC 3000, in the heart of Melbourne's legal precinct. We recover debts for clients across every Australian state and territory and coordinate with independent legal practitioners where court action is required.

Our platform

Every account lives in our own recovery platform. Clients see each action, note, promise and payment as it happens, can lodge new matters and upload documents, and receive statements that reconcile to the cent. Debtors get clear information and straightforward ways to resolve their balance.