1. Introduction
At Infexcel Recoveries (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following types of information:
🔹 Personal Information
- Full name
- Contact details (phone, email, address)
- Business details
- Identification details where required
🔹 Financial & Transaction Information
- Invoice details
- Debt-related information
- Payment history
- Credit-related information (where applicable)
🔹 Website & Technical Data
- IP address
- Browser type and device information
- Pages visited and usage behaviour (via cookies and analytics tools)
3. How We Collect Information
We collect information in several ways, including:
- Directly from you (forms, emails, phone calls)
- When you engage our services
- From third parties (credit agencies, clients, public records)
- Through our website (cookies and analytics tools)
4. Why We Collect Your Information
We collect and use your information to:
- Provide and manage debt recovery services
- Communicate with clients and debtors
- Verify identity and assess risk
- Comply with legal and regulatory obligations
- Improve our website and services
- Maintain accurate records
5. Disclosure of Information
We may disclose your information where necessary to:
- Clients and authorised representatives
- Credit reporting agencies (e.g., Experian, Equifax)
- Legal professionals and courts
- Regulatory authorities (ACCC, ASIC, etc.)
- Service providers assisting in business operations
We only disclose information when required for legitimate business or legal purposes.
6. Credit Reporting
Where applicable, Infexcel Recoveries may:
- Access credit information from authorised agencies
- Report unpaid debts to credit bureaus
- Update repayment status information
All such activities are conducted in compliance with Australian credit reporting laws.
7. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Misuse or disclosure
- Loss or alteration
Security measures include secure systems, restricted access, and data protection practices aligned with industry standards.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
When information is no longer required, it is securely destroyed or de-identified.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Understand user behaviour
You can disable cookies through your browser settings, although this may affect website functionality.
10. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections if information is inaccurate or outdated
To do so, please contact us using the details below.
11. Complaints
If you believe your privacy has been breached, you may contact us to lodge a complaint.
We will:
- Investigate the issue promptly
- Respond within a reasonable timeframe
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and you should review their policies separately.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and take effect immediately.